Onda Root Everyday Solution is a food supplement - not a medicine. Sold by JOÃO MIGUEL ROCHA SILVESTRE, Mangualde, Portugal.

Returns & Refunds

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1. Your Right of Withdrawal

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order and return the product within 14 calendar days of the day on which you receive the goods, without giving any reason. This right applies to orders placed by consumers in the United Kingdom.

2. How to Exercise Your Right of Withdrawal

To cancel your order, notify us before the 14-day period expires:

Please include your name, telephone number and the details of the order. We will acknowledge your cancellation by email or phone within one working day and provide return instructions.

3. Condition of Returned Goods

To be eligible for a return, the pack must be:

  • Unopened - with the original hygiene seal intact.
  • In its original, undamaged condition.
  • Returned within 14 calendar days of notifying us of your intention to cancel.

Important exception: As Onda Root Everyday Solution is a food supplement, any pack with a broken seal cannot be returned for hygiene and food safety reasons, unless the product is faulty, damaged in transit or materially different from its description. This exception is consistent with Regulation 28(3) of the Consumer Contracts Regulations 2013 (goods liable to deteriorate rapidly or with a broken seal for health protection or hygiene reasons).

4. Cancelling Before Dispatch

You may cancel your order free of charge at any point before it has been dispatched. Simply inform us during the confirmation telephone call, or contact us by phone or email. If your parcel has already been dispatched, you may refuse delivery at the door - the order will be cancelled and no charge will be applied, as payment is only collected on delivery.

5. Return Postage

Unless the product is faulty or was incorrectly supplied, the cost of return postage is the buyer's responsibility. We recommend sending your return via a tracked and signed-for postal service, as we cannot accept liability for parcels lost in transit.

6. Refunds

Once we have received and inspected your return, we will process your refund within 14 calendar days. Refunds are issued in the same form as the original payment. As all payments are made on delivery (cash or card to the courier), refunds are issued by bank transfer or cheque to the details you provide.

We will notify you by email or phone when the refund has been processed. Processing times for bank transfers vary by institution (typically 1-5 working days).

7. Faulty or Incorrectly Supplied Goods

If the product you received is faulty, damaged, or materially different from its description, you are entitled to a full refund including return postage costs. Please contact us within 14 days of receipt, providing a description of the issue and, where possible, photographs. We will arrange collection or reimburse return postage.

8. Contact

JOÃO MIGUEL ROCHA SILVESTRE, Largo de Lourenço, nº 218, 9519-779 Mangualde. Email: [email protected]. Tel: +44 20 7946 0312 (Mon-Fri 09:00-17:00).