Onda Root Everyday Solution is a food supplement - not a medicine. Sold by JOÃO MIGUEL ROCHA SILVESTRE, Mangualde, Portugal.

Privacy Policy

Last updated:

1. Who We Are

This website is operated by JOÃO MIGUEL ROCHA SILVESTRE, a sole trader (individual), with registered address at Largo de Lourenço, nº 218, 9519-779 Mangualde, Portugal. We are the data controller for personal data collected through this website. Contact: [email protected].

2. Information We Collect

We collect the following categories of personal data:

  • Order enquiry data: your name and phone number, submitted via the order form.
  • Contact form data: your name, email address and message.
  • Technical data: IP address, browser type, device information, pages visited and time spent - collected automatically via server logs and, where consented, analytics cookies.
  • Cookie and tracking data: see Section 11 and our Cookie Policy.

3. How We Use Your Information

  • To process and fulfil your order enquiry (call you to confirm and arrange delivery).
  • To respond to messages sent via our contact form.
  • To improve the performance and usability of this website (analytics, where consented).
  • To deliver relevant advertising (marketing cookies, where consented).
  • To comply with legal obligations.

4. Legal Bases for Processing (UK GDPR Article 6)

  • Contract performance (Art. 6(1)(b)): processing your name and phone number to fulfil your order request.
  • Legitimate interests (Art. 6(1)(f)): fraud prevention, website security and basic technical log retention.
  • Consent (Art. 6(1)(a)): analytics and marketing cookies - you may withdraw consent at any time via the cookie settings panel.
  • Legal obligation (Art. 6(1)(c)): retention of transaction records for HMRC and Companies House purposes.

5. Sharing of Your Information

We do not sell your personal data. We may share data with:

  • Courier and logistics partners (name, delivery address, phone - solely for delivery purposes).
  • Google LLC - analytics and advertising services (see Section 10).
  • Legal authorities where required by law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. All data is transmitted over encrypted HTTPS connections.

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Erasure ("right to be forgotten") in certain circumstances.
  • Restriction of processing.
  • Data portability.
  • Object to processing based on legitimate interests.
  • Withdraw consent at any time (for consent-based processing).
  • Lodge a complaint with the UK supervisory authority: the Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, SK9 5AF. Website: ico.org.uk.

To exercise any right, contact us at [email protected]. We will respond within one calendar month.

8. International Data Transfers

Some of our third-party service providers (including Google LLC) are based outside the UK. Where data is transferred internationally, we rely on the UK International Data Transfer Agreement (IDTA) or equivalent adequacy mechanisms to ensure your data receives appropriate protection.

9. Data Retention

  • Order enquiry records: retained for up to 6 years for legal and accounting purposes.
  • Contact form messages: retained for up to 2 years, then deleted.
  • Technical log data: up to 12 months.
  • Cookie data: as specified in the Cookie Policy.

10. Third-Party Services

This website may use the following third-party services, subject to your cookie consent:

  • Google Analytics: website usage measurement. Cookies: _ga, _gid, _gat. Retention: up to 26 months.
  • Google Ads (Conversion Tracking & Remarketing): ad performance measurement and remarketing. Cookies: _gcl_au, _gcl_aw. Consent Mode v2 is implemented - marketing cookies are only set after you accept marketing cookies.
  • Google Maps: the contact page embeds a Google Maps iframe to display our office location. Google may process your IP address when the map loads.

Google's Privacy Policy: policies.google.com/privacy.

11. Cookies

We use cookies as described in our Cookie Policy. You can manage your cookie preferences at any time using the cookie settings panel accessible via the banner at the bottom of each page.

12. Children's Privacy

This website is not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of this website after an update constitutes acceptance of the revised policy.

14. Contact

JOÃO MIGUEL ROCHA SILVESTRE, Largo de Lourenço, nº 218, 9519-779 Mangualde, Portugal. Email: [email protected]. Tel: +44 20 7946 0312.